A friend of mine, let’s call him Joe, runs a successful survey company for quite some years now. He is always very busy with surveys for windmill cargo on board of ocean carriers. I met him recently and asked how the business was going.
“Could be better. One of my clients cut 50% of my surveys because there haven’t been incidents lately. If necessary, I intervene the operations and guide the stevedores to make sure correct lifting gear is used in order to avoid damages on the cargo. I inform the client we had another successful load-out, I do all the things they desire and this is the thanks I get.”
Do you “hide” all your interventions in the final report in order to satisfy your customer? And/or is the client cutting costs the wrong way by saving on survey costs, because previous load-outs were also successful and assuming that this one will be successful too?
Do you, blog reading professionals, have experienced something similar?
If so, how did you handle in this case? Hopefully, Joe and many more, can learn from you!