Do you hire the Heavy-lift professional or his bulk experienced substitute?
When sending people to the other end of the world for a supercargo or a survey job, the travelling costs are most of the time an issue for the client. Understandable. These days we have to look at every penny, dollar or euro in order to make some profit. Some clients start looking for locals abroad who can attend their load-outs and focus only on the expenses, instead of the quality of the people they hire.
Closer to home are the larger survey companies with employees who are specialised in claim, damages, bulk, liquids, steel, or project cargo. Very seldom there are employees who are specialised in all topics, which is understandable, you cannot do it all. But when this company has two simultaneous jobs in project cargo and both men who are specialised are sent to these jobs, the third job will be difficult to cover with a specialist. Very often, the steel, bulk or liquid expert covers the third job as the two actual experts are already in the field.
When the clients requests a specialist, is it in your opinion correct to send a substitute?